Solved: Swap my SIM

Anonymous · ‎12-12-2017

I ordered a new SIM but the Swap my sim website don't work properly. It does send me a PIN but does not load the next page. After I retried for 3 times, it says I had hit my limit for the day.

Anonymous · ‎12-12-2017

Managed to get to someone on: https://www.o2.co.uk/help/guru

The standard page still says everyone is busy.

View solution in original post

MI5 · ‎12-12-2017

Call customer services who can do it for you http://www.o2.co.uk/contactus or call into your local O2 shop.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-12-2017

Tried the Contact Us page:

Live Chat - Busy

All our agents are currently busy, please try again later.

Nearest "local" O2 shop is 188 miles away and involves a 1 1/2 hour ferry ride.

Is there no other way of of getting O2 to fix their Swap my sim page?

MI5 · ‎12-12-2017

Have you tried calling?
If I knew how to get O2 to fix their website, I'd be a millionaire

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-12-2017

And getting the website fixed is something we are constantly trying to do @Anonymous

Give them a call. Mornings first thing from 8am is usually the best time https://www.o2.co.uk/contactus

Veritas Numquam Perit

Anonymous · ‎12-12-2017

Managed to get to someone on: https://www.o2.co.uk/help/guru

The standard page still says everyone is busy.

MI5 · ‎12-12-2017

It's a busy time of year and O2 never take on extra staff to cover busy periods.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-12-2017

So have they sorted it out now.?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎13-12-2017

Hey @Anonymous did you manage to get this sorted?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎13-12-2017

It is fixed, I managed to contact someone on the second website, the guru one, not the contact Us one.

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