Stolen Phone and Cant Pay Bills

[Hassn32]

i brought a iphone 14 pro max pay monthly phone and had my phone stolen off knife point and bike thefts. i even had my sim inside and they took it and even blocked and cancelled my contact and i wasnt able to pay my bills off and cancel my phone. i reported this and i dont know what to do ive got no phone im currently using my laptop and i need help because they have messed my mu o2 account and took my phone

[pgn]

Guide: Lost or Stolen O2 Device? - How to Report it is the advice to let O2 know that your phone is no longer in your possession, @Hassn32 - Guide: How to find help & contact O2 or either social media channel below should help you get in contact with O2. Once reported, you will get a replacement SIM sent to you, you just need to get hold of a cheap or perhaps a previous handset to install the SIM into in the meantime.

Good luck!

[jonsie]

Unless you have insurance there is nothing O2 can do for you

Who cancelled the contract?

Was this O2 because you didn't pay your bill?

Perhaps you have home insurance or bank account that includes mobile insurance

You could have got a replacement sim from O2 and used it in a cheap phone

Hopefully you reported it to the police

Ultimately it is your responsibility to pay for the contract and maybe O2 can come up with a repayment plan for you

Other than that you might expect a knock from a debt recovery company

Guide: How to find help & contact O2