Site not loading over O2 network

[iwilliams]

The site I own normally loads fine over broadband and O2 4G.

But for the last four days, it appears that there's been a network problem. Multiple users have confirmed the same issue. A traceroute command suggests that the browser request from my phone is hanging on the following IP:

195.66.227.153

this is owned by:

inetnum:	195.66.224.0 - 195.66.231.255
netname:	LINX-PEER-LON1
descr:		London Internet Exchange (LINX)
descr:		Primary Peering LAN in London

Is there a technical person at O2 that I can report this to?

Thanks,

Ian

[MI5]

@iwilliams 

Only via customer services.

The social media channels might be the most sensible option.

Guide: How to find help & contact O2 

[madasaf1sh]

@iwilliams 

If the IP is hanging in LINX then it is a problem routing your domain through the peers, what makes you think its an o2 issue..  Have you spoken to your webhost??

Without knowing the domain, or where it is hosted then its hard to pin point the problem... 

And I will brutalluy honest Customer Services wont have a clue about any of this...

[jonsie]

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@madasaf1sh wrote:

@iwilliams 

And I will brutally honest Customer Services wont have a clue about any of this...

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.... undoubtedly !

[MI5]

Clearly customer services can't fix it. They can't fix failed ports, sim activations or missing OTP's.

However, @iwilliams asked how to report it to tech services and the only way, as I said, is via customer services, unless, of course @Dave-O2  is bored with nothing else to do 😎