@Sarah-R
When you change tariffs the bolt ons you had are removed from the old tariff, which is what the email relates to.
They are then added to your new tariff.
It's just the way the system processes changes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
