Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! End my service with O2

Hello, I have permanently left the UK since September and how can I end my Pay Monthly service? I have been charged for several months until now but I am no longer using the service.

Transfer of Ownership not working

Last month I bought a new phone in my name and have tried 3 times since to transfer my old number to my new phone (old number was in my dad’s name). Every time I speak to O2 they tell me there is an error (apparently a PAC code was requested to port ...

Resolved! buying pay monthly sim only from O2 wishing to apply PAC code from Plan

How to apply PAC code

Resolved! Re connect

Hello i missed one payment on my bill and you cut my phone. I have payed the bill but still no service! I'm abroad and cant call without my phone being connected!And cant believe you do not have an email dept ? Please help

Resolved! Sim

I want to change my 4g sim to 5g how do I do that and will I get charged

Change plan

Dear Team@O2, I wish to change my monthly plan to reduce costs. I have 4 SIM-only pay monthly SIMs with you (family).Can you please let me know what are the options? Kind Regards,Paolo

New contract

Hi I recently have taken out a new contract but I would like to change it

Unable to access my account

Hi, I am unable to access my account using the app nor does the website work after logging on

Resolved! My bill

I need to speak with someone about my outstanding bill please

Resolved! Leave O2

Hi I want to leave o2 as I’ve found a much better deal with giff gaff, I have already provided giff gaff with my PAC code to transfer my number to them on 03/12/24 - but I can’t find where to cancel my airtime plan with o2, every link leads me to ano...

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