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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelled virgin contract

I am moving house and virgin cannot transfer or provide contracted services. Can I there fore cancel my expensive sim only with O2, taken out with the virgin contract?

Resolved! Upgrade - what does 'data boost' mean? Is that before or after VM data doubling?

I am looking at the Pixel 9 offer as an upgrade. The standard offer is for 5gb for £21. The offer being made available for me is 10gb for £21 through something called 'data boost' Is this data doubling before or after the data double for also being a...

Resolved! Cancelling this account

Sadly my wife whose mobile number this is died on 11th November 2024 and I therefore need to cancel this phone account

Resolved! Recent advice of increase to charges

I have just received your email advising me your prices are increasing from April 2025. For me this accounts to a 18% increase from £10.00 per month to £11.80. My contract says that my charges will increase annually by RPI and 3.9%. Much as I have tr...

VAT Invoice

Hi there, I require VAT invoices for my phone bill now as I’m putting the expense through my business. Please can you assist with this. Thanks, Kelly

Resolved! phone broken trying to log into my O2 account but keeps sending codes to my phone

As abovebut o2 do not offer alternative route destination for sending code.o2 say Contact us/ Customer services but dont offer a phone number at their end (but not short of phones there...) and in trying to find alternative contact to them, all optio...

Upgrade not due yet ?

Hi. I had a problem last week on the O2 website. I'm on a SIM only 12 month contract, and since the first day, it says that I'm eligible for an upgrade. Tried to do the upgrade to a full handset contract online, only to get a message that something w...

Sim only upgrade query

Hi all,quick query and apologies if I'm being thick. I was looking at upgrade options on my sim-only contract to cut my costs, and think I have found a 24 month one that works, but not sure if I have to pay out the rest of my current contract which e...

O2 Family Plan

I renewed my 3xSim only 12 month contracts in September 2024. On 14th September 2024, I texted LOYALTY to 21500, giving the numbers associated with my account. I was told by text that I would get a reply within 3 working days. When I got my bills thi...

Resolved! PUFFL - Pay UP Front For Life

Hi, Looking for some advice with PUFFL, did anyone on here purchase this deal? The tariff is now discontinued but what tariff did o2 move you onto and are currently on?

O2

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