Sim delivery

[Hedi]

Hello,

I received an email on Saturday 19 November confirming that my new SIM card is on its way (First-class post) but haven't received it yet. Could you confirm it has been dispatched as my current contract is coming to an end this week?

Many thanks,

Hedi

[Bambino · Accepted solution]

@Hedi This is not O2. This is a customer community. We have no access to anyone's account. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

@Hedi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Hedi]

Thank you @Bambino - that's very helpful!

[Hedi]

Thank you @MI5  - that's very helpful!

[MI5]

You're welcome @Hedi