Sim card

[Tonybr]

I've got new sim card. Put it in phone and it says sim not provisioned for voice.

[Tonybr]

Can anyone help me with sim issue

[Cleoriff]

@Tonybr 

Have you activated the sim or rebooted your phone?

If so and no joy,

You need to call O2. All numbers are in this guide including a guide for Skype.

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Cleoriff]

@Tonybr 

On second thoughts, it may be better if I call @O2Georgina (one of our account advisors) to help.

[O2Georgina · Accepted solution]

@Cleoriff  Thanks for the tag

@Tonybr  I will send you a private message now so we can look in to this

[Lisaswar]

Hello is there any chance to change my number but still keep the monthly payment kind regards

[Cleoriff]

Hi @Lisaswar 

Yes, you can. You are allowed one change of number free of charge..

You need to call O2 on any number in this guide Guide: Coronavirus Community Help and Support