Sim Swap

[kendall]

I have been sent a new sim to swap over and the instructions state a text will be sent to me to swap it over however how do i receive this if i the new sim card is not working and i have no signal? doesn’t make sense please help 

[madasaf1sh]

@kendall 

You need to contact o2 in that case Guide: How to find help & contact O2 

[Bambino]

@kendall O2's sim swap procedure sometimes defies logic. If you're unable to contact O2, call into an O2 store tomorrow, if you have one nearby, and they'll do a swap for you there. Be sure to bring photo ID with you if you choose to do that.

[jonsie]

If it's a simple sim swap then O2 will have sent you a blank sim to swap to

Text is sent from your original sim

Guide: Sim Swap: a mini guide 2017 update 

If however it is a replacement sim for a lost or stolen device then follow the advice from @madasaf1sh