Sim Swap Problem

[Anonymous]

I recently swapped my sim due to the need of a nano sim and the O2 customer sales team in the shop told me to text 20220 and swap my number. He said once this was done I should keep my topup and the new tarrif that I was on with my old number, when I done this it only swapped my sim and did not give me my topup or new tarrif?

[Bambino · Accepted solution]

You'll need to speak to Customer Service. We are all customers here. No one here has access to your account. http://www.o2.co.uk/contactus

[Anonymous]

Please don't be fooled into using live chat for account queries either

[Anonymous]

Did you have a voucher number to add your credit or a top up card

[jonsie]

If the credit was on the old sim it can take 24 hours for the credit to be transferred. Call customer service to be sure.