on 23-08-2023 15:49
Not sure the best way to do this...
I have an o2 account set up for a phone I got for my daughter. The device plan has around £200 still to pay, so I want to pay that and close that account, so she can open an account in her own name and arrange her own monthly sim.
Do I just settle the outstanding £200 device plan, close the 02 account, and then my daughter arranges her own o2 account and arranges her own monthly sim and puts the new sim in the phone?
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on 23-08-2023 17:14
In that case @alistairgd:
All outlined in the guide Guide: Migration & porting into O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 23-08-2023 15:52
on 23-08-2023 15:52
Exactly that, pay off the device plan and then cancel the Airtime there an then, especially if you are not precious over your daughters phone number..
Just make sure your daughter has her new contract first, as last I did this the number was dead within an hour
on 23-08-2023 16:05
Ah she'd need to keep the same number - how do we factor that in?
Thanks for any advice.
on 23-08-2023 17:14
In that case @alistairgd:
All outlined in the guide Guide: Migration & porting into O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 23-08-2023 17:47
on 23-08-2023 17:47
@alistairgd Before you do any of that, make sure your daughter can pass a credit check. If she can't do that, she won't be able to take a contract in her own name.
on 23-08-2023 22:39
Thank you all for the advice, sounds doable.