on 27-04-2020 16:24
on 27-04-2020 16:28
on 27-04-2020 16:28
@Corina1 You can either call customer service for a replacement, or send it back using the change your mind policy.
Guide: Coronavirus Community Help and Support
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy