Rogue charges against mobile number

[Scottyfox23]

Just got my monthly bill - with new increase. That’s bad enough but I have rogue charges against some mobile numbers. One of them is a known contact but with the ‘0’ missing from the stored number. Anyone else got this problem? We have checked against our phone records and there are no calls recorded at the times on the bill. 

[MI5 · Accepted solution]

@Scottyfox23 

You'll need to contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 or  0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[Scottyfox23]

Thanks for that. I’ll send them a message! 

[MI5]

Good luck