This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Roaming Europe iPhone

Go to solution
ielhotspot
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎01-08-2023 08:42

on ‎01-08-2023 08:42

Hi there,

 

I have an iPhone 13 (PAYG) that has issues with roaming (internet) in France.

 

At first, I was totally unable to get access the internet. Then, following this post's instructions (https://community.o2.co.uk/t5/Apple/o2-PAYG-roaming-settings/m-p/1620094), I changed my mobile data APN. This allowed me to get internet, but only on a 3G network!!! It is just too slow. Back in the UK, I used 4G without any issues.

 

I have tried changing my network (different companies) with no success. It is still 3G. I am incredibly disappointed with O2's roaming services. 

 

All the best,

 

Message 1 of 2
1,290 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151913 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎01-08-2023 09:24

on ‎01-08-2023 09:24

@ielhotspot 

O2 cannot control your network mode when abroad. It is controlled by the roaming network.

If you're only getting 3g on all available networks you need to check your phone settings to make sure 4g is enabled. Do not select 5g as it isn't available.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
1,281 Views
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 151913 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎01-08-2023 09:24

on ‎01-08-2023 09:24

@ielhotspot 

O2 cannot control your network mode when abroad. It is controlled by the roaming network.

If you're only getting 3g on all available networks you need to check your phone settings to make sure 4g is enabled. Do not select 5g as it isn't available.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
1,282 Views
Top Kudoed Authors
View All
Top