Solved: billing

steamyAl · ‎01-08-2023

I have just taken out a 12month sim only for £8 pm, I havn`t got my sim yet but I have been billed £ 8.78 already. can you explain why?

Alan

MI5 · ‎01-08-2023

@steamyAl

You pay a month in advance and the first bill includes a couple of days extra to take you to your regular billing date.

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-08-2023

@steamyAl

You pay a month in advance and the first bill includes a couple of days extra to take you to your regular billing date.

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

steamyAl · ‎01-08-2023

that makes sense, thankyou.

MI5 · ‎01-08-2023

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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