Registering my new sim

[Bekkiboo]

I have spoken to someone from o2 today via twitter I have been sent a new sim catd as I had lost my phone.

I have put the new sim in a phone and it is still not registered  I have been without my phone now for 2 weeks this wednesday.

[Cleoriff · Accepted solution]

Hi @Bekkiboo 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. You can contact O2 if you download Skype Guide: A Guide to Skype

or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.