Solved: Refused delivery

Scorpioladyuk · ‎06-04-2020

I ordered a new contract phone but on the wrong account so was told by o2 to just refuse delivery, which i have done but they havn't change my account back to what it was, how long does this take

jonsie · ‎06-04-2020

I would call O2 to ask if they have received it back and to update your account. Hopefully it will be done automatically,

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎06-04-2020

A couple of weeks under normal circumstances but could be longer in the present climate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-04-2020

I would call O2 to ask if they have received it back and to update your account. Hopefully it will be done automatically,

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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