Recent charges

[Irrateuser]

I have been told to check myo2 for a credit to show up in recent charges. In my o2 all i have is extra charges not recent charges. I was told to wait 24 hours. Over 72 hours have passed. Extra charges still says £0 since last bill. What can i do. Phone calls and chats online have not changed the lack of credits. Its  over a month since first complaint and over two months since problem which these calls and chats agree to credit

[Cleoriff]

Hi @Irrateuser Any recent credits will show up in your bill like this

To get to this section of your bill you must follow the advice as laid out here

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

They normally show up when your next bill is generated.

Hope that helps

[Irrateuser]

thanks but my problem is that i have been told to check credit there as after early june complaint i didnt spot they were not there so i got the july bill without the credit. I complained again and was told if id reported them not being there before the bill was generated something could have been done. So now i need to know before the first of august that the credit is in place. O2 insist i can find the credit between bills but i cant. My next bill is the first of august. Complaints say after 24 hours i should see credit. I dont!

[Cleoriff]

@IrrateuserYou could make a complaint https://www.o2.co.uk/how-to-complain.

However, before you do that I will tag our community admin into the thread and see if there is anything they can do to help @Martin-O2 @Marjo @EmilieT

Someone will respond later on today so please watch out for an email

[EmilieT]

Hi @Irrateuser, I'm sorry to hear this has been going on for a while now - I'm sending you a PM (Private Message on the forum) to get some more details and see if we can do anything to help sort things out on our end 

Thanks @Cleoriff for the mention!

[petale]

I am having the same problem I was told credit will show in 24 hours but there is no " Recent charges" anywhere when I log into my account

[fedupnow]

I am having the same problem.  Credit not showing anywhere despite being told by online chat that it is.

Come on O2 get it sorted!

[Taylor_Kells]

Same problem.  I am owed just under £100 and have spoken to 4 or 5 people about it now.

I am so cross!