Porting number to new pay monthly sim

[Moose_UK]

Hi all,

I have recently joined O2 and supplied my PAC when completing my order.

I received my new sim yesterday morning and put it in to my phone. My understanding is that the port should happen today?

The O2 sim is now displaying “no service” (was working fine on the temporary number) and my EE sim is still working as normal.

I have tried rebooting the device but the same issue remains.

Has this happened to anyone else and if so, what is the normal course of action?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[MI5]

@Moose_UK 

Sounds like the process has started.

It can take up to 24 hours to complete fully.

[Moose_UK]

@jonsie I understand that, which is why I was asking if anyone else had experienced it.

@MI5 thank you, I will let it run for 24 hours before contacting O2.