Port

[akhi1]

Hi O2,

I have moved from EE and provided O2 the PAC code for the ports to be changed. I received a text from O2 stating that they have ported my number and this has been completed. 

I have raised this with O2 CS via the phone but I feel like there wasn't a lot of help (going back in circles with EE and O2)
I handed my EE PAC code to O2 on Thursday and received a text this morning confirming that this has been completed.

I'm unable to receive calls and from any EE users to my new O2 sim. 

I have then contacted EE and have stated that the porting was not completed and still paying for two contracts.

Not happy moving to O2 and dealing with this stress. 

Has anyone experienced this issue?

Thanks,

[MI5]

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@akhi1 wrote:

Has anyone experienced this issue?

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Pretty much everyone trying to port in recently.

Use the search function to find all the other posts.

[Enlli]

Porting problems with O2 are nothing new.

Once O2 initiate the port it is out of their hands and is down to O2. 

Sometimes with O2 it seems that ports take time to settle down. They shouldn't but that's the impression we get.

We can do nothing here as just customers, so it's persist with O2 I'm afraid.

Guide: How to find help & contact O2 

[akhi1]

Hi, I've just contacted the escalation team and they have sorted this out for me
Thanks to everyone who helped

[Enlli]

Good

It's often something simple but not as simple as some people in customer services it seems

[MI5]

You're welcome @akhi1