Please please help

[Finnson2680]

Please can someone help I’m at my wits end with o2, I have actually been a customer since the BT genie days. 

I upgraded my phone online and chose the wrong phone in error. I sent it back to O2 as advised by them by refusing delivery. I have a return code from O2 showing they received it.

 
I did this a day after receiving, well within the 14 days. I rang o2 to check they received it and in error they cancelled my phone contract and cut me off. I therefore took out a new phone contract, with the correct phone, no problem.

I am however being hounded by final demands for the full sum of over £900 for the phone I returned to them, and o2 have said they received. I thought it might be the systems catching up but it isn’t, they confirmed it was received back over a week ago and I received the latest chaser today. 

When I ring no one helps as they just say I’m through to the wrong people. What can I do? They want to take the money by direct debit which will send me overdrawn. Someone please please help!

Fin

[Bambino]

@Finnson2680 

This is not O2. This is a customer community. We have no access to anyone's account.

Have you spoken to the Payment Management Team? Call them on 0800 902 0217/0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)