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Payment

Jk867
Level 1: Joiner
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Hi, I have been trying to call you and get in touch since the 29th I can never get threw it get stuck on automated messages that stay there.

I have set up a payment plan for my arraers, is this okay to still have my data be on, I'ma career for the old and vulnerable and I need my phone, I have tried and tried to get in touch, there isn't a number where you can speak to a human anymore, please get in contact with me because I have no idea how to with you, thankyou 

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Enlli
Level 69: Guiding Light
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This is a customer to customer Community but

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
  • 9060 Posts
  • 70 Topics
  • 1816 Solutions
Registered:

This is a customer to customer Community but

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 4
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MI5
Level 94: Supreme
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@Jk867 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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