Payment of bills

[Jqs79]

I spoke to 02 on Monday morning and was told that my account would be credited with the£18.00 that I'd paid the week before and that it would take 1-3 days to go onto my account.

It is now Friday and I still can't use my phone, even to call the 0800 number to call back.

Please can you tell me how to get in touch with them,I can't ring 202 either.

Thank you.

[Bambino · Accepted solution]

@Jqs79 How to use Skype to call 0800 numbers for free: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

Payment Management Team: 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Contact O2 via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Jqs79]

Thank you