Pac code

[Jake4]

I’ve received my pac code from my previous network provider, I tried to ring 02 but they are unable to take calls unless it’s an emergency. I tried giving my pac code through the app which I think was successful but I never received any confirmation that it’s going to happen as I never spoke to anyone as it was more like filling out a form. It usually takes 24hrs but it’s been almost 30 and I’ve tried restarting my phone as suggested but the number remains the same so I’m unsure as to whether or not what I filled out is happening or if I need to do something else.... what shall I do? Please help

[madasaf1sh · Accepted solution]

Hi @Jake4

They will take your call with regards to a pac code and mobile number ports.

Best number to call at the moment is 0800 587 4005

[MI5]

@Jake4 

All numbers and methods of contact here Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @Jake4 , let us know how you get on with your PAC code. Did you make any progress since yesterday?

[Jake4]

Problem solved. Much appreciated.

[Marjo]

That's great to hear, thanks for letting us know.

[Brencford]

It seems the Pac code form on the site isn't working, I've tried it several times and no luck.

[Cleoriff]

Have you followed links from this guide @Brencford?

Guide: How to get your PAC [June 2021 Update] 

[MI5]

@Brencford 

You mean the one here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number ?

Try calling O2 from 8.00am in the morning, but ports don't happen at weekends so Tuesday will be the earliest it can be done now.

Guide: Coronavirus Community Help and Support