Solved: Re: PUFFL and annual price rises - Page 4

Thouky · ‎14-11-2024

On 9th September my PUFL (Pay Up Front for Life) Alltime 50 contract was automatically transferred to an O2 Unlimited 30D 500MB contract with the description that is costs "costs the same at £.00* per month". At the time it was confirmed that there wouldn't be any monthly charge for the inclusive usage for the life of the contract.

However, I have just received an email that from 9th January 2025 this contract will be moved to new terms, with a £1.80/month price increase from April 2025. This is clearly not consistent with "Pay Up Front for Life" or the previous guarantees.

Is this contract change really being imposed on PUFL contracts?

Just a retired tech designer wandering the cosmos in search of great food, the ultimate gig, and the perfect home automation setup

jonsie · ‎15-01-2025

I think you are worrying needlessly

Your contract as such is fully paid up and O2 will not and cannot apply any price increase

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

October · ‎15-01-2025

I have been contacted by O2 and hopefully this matter is now resolved.

It would appear that my contract is designated a "Hybrid" being categorised as a Monthly Contract but administered as a Pay as you Go.

This means that charges only relate to usage and there is no monthly fee.

In consequence I am assured that there will be no charge in April, time will tell, but it seems a likely explanation.

I trust that all other PUFFL contracts will be treated in a similar manner.

Silverider · ‎22-01-2025

Thanks for this info, it does seem a plausible explanation. 👍

kontiki · ‎31-01-2025

I have 2 phones I bought on PUFFL contracts for about £150 each & I opted for the 50 min 0 texts. I tried calling customer services, it could only give me the answer of wait until April to see if they charge me. I know they increased it to unlimited mins & texts with 500mb of data which never asked for & haven't used . For me I was happy with the 50 mins only.

BazzerHalton · ‎08-02-2025

Looks like they are getting their act together

Spogey · ‎24-02-2025

I’ve had my PUFFL contract for 23 years and I’ve had the email and text message regarding the £1.80 price increase, I’ll be keeping an eye on this forum and if necessary take it to the ombudsman.