I commenced a new phone number (REMOVED) in August. The contract states a monthly tariff of £7.99 including VAT. The first bill has come through charging me Tariff £11.82 + VAT £2.36 = 14.18 less credit balance £1.15 = net £13.03.
This is clearly an overcharge of £6.19.
Furthermore, you have today sent me an email:
"Phone bill is currently overdue (REMOVED)
I don't understand this, because a direct debit was set up on my account some years ago. This appears to have been amended to payment by cheque. - I have NEVER settled a bill by cheque!
I would like to correct this to a direct debit payment.
Please can you sort out this mess and debit only the correct amount of £6.84 (Being £7.99 less credit balance of £1.15). Also, ensure that the correct monthly charge is set at £7.99 (as per my contract for the new sim card).
I do not expect you to charge a late payment charge on 27 Sept, because this problem has been caused by O2, not by me.
Thanks
