on 27-04-2020 01:21
on 27-04-2020 05:26
on 27-04-2020 05:26
@Jus This is not O2. This is a customer community. You'd have to call customer service, but you probably won't get through, as your request would not be considered a priority at this time.
Guide: Coronavirus Community Help and Support
The other option you have is to either refuse delivery, or to accept it, send it back under the change your mind policy, and then reorder with your choice of colour. You'd also be taking the chance of your choice being in stock, or that the device itself is in stock in any colour.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy