ORDER STUCK IN TRANSIT

[Abzm95]

Completed an uprade over the phone ((Click and collect order)) and they promised to deliver to the store on 29/01/2025 . However the order was stuck to in process - status in transit. 

No one can confirm to me where the phone is at the moment and abit worrying . Even left work early to get to O2 on time.  Call centres aren't really helping  . What should the next course of action be ?  

[Enlli]

Nobody here can as this is a customer to customer forum

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline