I have the 15£ rolling plan with O2 set up for 2 months now. I received two notifications on my phone:
O2 Message
O2: Hello. You'll only pay up to £2 for using data on your phone today.
and
O2 Message
O2: You've used £2 worth of data on your phone today, but you won't be charged for any more. Your Web Daily allowance of 100MB runs out at midnight.
I checked the O2 app and indeed my Balance went from 5£ to 3£. What's weird is that I do not see any information about my rolling plan on the app, although I have multiple emails confirming I indeed have a rolling plan. These emails confirm that my rolling plan got renewed automatically without issue last month for example. This month though, I only received the email saying "We'll soon be taking payment for your Rolling plan" without the actual confirmation like last month that says "We've renewed your Rolling plan".
When I first started with O2 a couple of months ago, I had some issues with mobile data and calling in Italy, which took weeks for O2 to settle, and I also changed from Pay-As-You-Go to a rolling plan during that time. Is there something going wrong on O2's end?
