Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237203 Views
  • 2 replies
  • 2 kudos

Upgrade early

I’m wishing to upgrade early, but with the option to pay my old device monthly still along side the new device. It’s an upgrade and not a new connection however it will not let me pass the credit side, stating I have the max amount of pay monthly con...

Gt-666 by Level 1: Joiner
  • 113 Views
  • 1 replies
  • 0 kudos

O2 switch up issue on staff plan

Hi,I'm having issues with my o2 contract and was wondering if anyone can give any help or guidance. I originally took out a new phone contract with o2 last year. The phone was a Samsung S23. I then applied for the staff plan which includes switch up....

PY1AX by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Collect in store

Can i collect my order/upgrade from my local store ? They have the phone in stock ?

Stuartype by Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos

Switch up trouble

Hi all, Second time switcher up-per here, first time doing it by post. Phone sent back, checks past, confirmed on 4th December. Bill has been generated and o2 is still charging me for the old phone. Having read a lot of post on here already about the...

MrD24 by Level 1: Joiner
  • 121 Views
  • 1 replies
  • 0 kudos

Porting number issue

Hi all,29/11 - requested portability through O2 website they confirmed that 02/02 will be the portability date02/12 - got portability confirmed HOWEVERBoth my O2 and my previous line kept sort of working across the same number .... 10/12 - my previou...

WhatsApp Image 2024-12-12 at 13.57.45.jpeg

My new phone

Hi ordered a new phone on the 25th November phone has never arrived yet o2 are trying to bill me for something that I don't have .I have phoned them about the phone not being delivered. They have told me it got lost in transit with DHL and the DHL in...

Ws2 by Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos

Terrible customer support

Yesterday I ordered a sim only plan. I have my contract confirmation in my email but no order confirmation. It is not in my order history and I cannot get into contact with a real person. The chat bot directs me to the app but there is no chat option...

Ana7 by Level 1: Joiner
  • 141 Views
  • 1 replies
  • 0 kudos