Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Order placed on 17th December still not sent!!

I placed an order on 17th of December and it STILL has not been sent. It’s driving me crazy. I have contacted people through online messaging, on the phone, made a complaint and the response was “internal feedback provided”. Still no phone 4 months l...

Credit team

Following my request for an upgrade to a new phone and despite already holding two unblemished accounts I have been waiting to hear from the credit team for more than three days!!!

Resolved! I'm hoping to move to a new place to live soon - How do I change the billing address for my accounts

Above. Following a visit to a new supported living place in High Green, Sheffield on Tuesday, it's likely I could be moving from my current abode soon, therefore I'd need to transfer the billing address for all my utilities such as my phone, smart wa...

Resolved! Renewing Contract Whilst in EU - Fair Usage Policy

Hi all I'll soon be going to Germany for around 88 days. I understand that the fair usage for O2's international roaming is limited to 63 days within a four month period, however, during this period, my contract will expire very early on. If I renew ...

Resolved! Disconnected even though bill has been paid in full

My bill has been paid in full yet I do not have any network access, no data, no facility to send texts or make outgoing calls. If I try to make a call it directs me to a payment line where I get told to make a payment for 0.00. This call then hangs u...

Resolved! Bud3 pro voucher, is it a scam?

Growing increasingly frustrated with O2.Preordered the s25 ultra when it first came out...few weeks later, I received my code and I was quite impressed.Tried using it and it keeps on saying they can't verify my card. I have tried 6 different cards fr...

Resolved! Cancel my o2 contract

I am now was my 18month contract and want to cancel how do I do this

Resolved! Blue light discount

How do I add my blue light discount code on to my account?

Resolved! My contract changed last week to being assigned to Virgin Mobile - I hate dealing with them!

Basically, I received an email on my main Gmail account last week, saying that I am no longer with O2 and am now a Virgin Mobile customer. I've been with O2 on and off since around mid 2009, I've had the displeasure of dealing with VM's African call ...

Resolved! I'm on switch up, I want to upgrade to a Google Pixel 9, they keep telling me to pay off the current

Device plan which comes in at around £232. Is this right?

O2

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