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O2 extra - "we're preparing your extra" - no email or text

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AH11
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on ‎03-03-2023 06:22

on ‎03-03-2023 06:22

Hi, I recontracted the other day (28th Feb) and selected my extra (Disney+). I haven't received any emails or texts with the next steps. The message when I choose my extra said "We're preparing your extra. We'll send you a text and an email when it's ready to activate".

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MI5
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on ‎03-03-2023 07:59

on ‎03-03-2023 07:59

@AH11 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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gmarkj
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on ‎03-03-2023 07:34

on ‎03-03-2023 07:34

Check out this guide @AH11 - it might be available on your account already

Guide: Adding and removing O2 Extras  

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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AH11
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on ‎03-03-2023 07:50

on ‎03-03-2023 07:50

Thanks but I can't see anything other than it asking me to add the extra. I don't get the activation email like in the guide above. 

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MI5
Level 94: Supreme
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on ‎03-03-2023 07:59

on ‎03-03-2023 07:59

@AH11 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AH11
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on ‎03-03-2023 08:02

on ‎03-03-2023 08:02

Thank you I'll do that. There is no way I was going to call and be on hold for ages. 

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