Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Track My Order

Hi, Please advise when can I expect my order to be ready to collect in store. I have bought Samsung tablet on 1st February and it was meant to be ready to collect next day, but I am still waiting for confirmation email that it is ready to collect. Or...

Resolved! Payment

My Visa card is not working, is any method I can settle my payment?

Resolved! Not getting any signal after porting my number to O2

Hi Guys,I have joined O2 network from another network.I am using an esim .It’s been more than 48 hours and still not getting network.My number is updated in My O2 portal and also showing in esim detail on IPhone.Customer care team also confirmed that...

Resolved! my bill

i enter my account i see everthing but then when i go to see my bill another page opens it puts my user name and password but it says this wrong how can i solve this

Resolved! Can't make calls or receive calls

Does anyone else have the same issue as this only happened after I tried to change my tarriff

Resolved! CONNECTION

My number seems to be disconnected

Port in from giffgaff to O2 - worst experience ever!!

I order the sim on 27/1 and provide all the necessary information to port in my old number. I understand it takes time to process so I wait for the port in til 31/1, which is the end date of my goodie bag of my previous service provide - giffgaff. Tr...

Resolved! I need a VAT Invoice for my December bill. Account number 1034771600

My account number is xxxxxxxxx name Alexander Kirby. I need a VAT Invoice for my bill dated December 16th 2022.

Resolved! O2 is bad in customer service

O2 don't have online chat with agent and when I call customer services waiting time is one hour what should I do?I can't call or receive phone call.

Resolved! Unable to make a call

Hi I moved over to 02 from vodaphone a couple of days ago I’m able to make and receive calls only some times other times I’m getting calls and unable to hear the other person and vis versa

O2

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