O2 cancelled my direct debit, why?

[WB2]

Since being taken over by O2 from Virgin, 7 payments have been taken using my normal DD. Now I've received a text message to say my DD has been cancelled, no change in bank details, no cancellation my end, O2 have cancelled it. Why has this been done? I've tried contacting but just get the virtual chat loop of random questions.

[MI5 · Accepted solution]

@WB2 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

[Baldrico]

Total failure on their end. Were supposed to be cancelling mine and starting a new one it’s not happened. Total fiasco

[nicdav92]

Ive just had this happen to me. I have 2 direct debits with O2 (transferred from Virgin), one has come out fine, the other has not for asbolutely no reason. Did you find out what the issue was?

[Oxonian]

@nicdav92 

Nobody has posted on this thread for a fortnight, so you need to tag whoever you are directing your question to - presumably @WB2 or @Baldrico ?