O2 account

[HSCC]

Hi, 

I’m trying to pay a bill and also cancel my account as I have not used this phone for three yet and I cancelled the direct debit due to the contract ending however you now demand payment. I am unable to pay via the app as it won’t allow me 

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[MI5]

@HSCC 

Contracts don't end unless you cancel them Guide: Cancelling Your Contract 

Cancelling the direct debit does not end it as you have found out.