O2 SIM only to O2 phone contract via external shop - can I keep number?

[Cutter222]

Hi, I have been on SIM only with O2, having retained my number once my phone contract was completed. I've just bought a new phone and O2 contract through Mobiles Direct. WIll I retain my number automatically or do I have to do something with PAC code? Many thanks..

[Cleoriff · Accepted solution]

@Cutter222 

You need to contact customer services and ask them to migrate your number

Guide: How to find help & contact O2 

[Cutter222]

And give them notice to stop existing SIM monthly bill I guess. Cool many thanks.

[Cleoriff]

No problem @Cutter222 

Best of luck and welcome to the forum

[Cutter222]

Thank you - I have a feeling I might need it when it comes to getting through to customer services when the phone arrives tomorrow. What with current circumstances they seem to be running a very reduced service. In a way it may have been easier getting a PAC for a network change - we shall see

!

[Cleoriff]

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@Cutter222 wrote:

Thank you - I have a feeling I might need it when it comes to getting through to customer services when the phone arrives tomorrow. What with current circumstances they seem to be running a very reduced service.

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They are @Cutter222  but the community customers like me and yourself, just carry on slogging out information and doing the best we can.

[jonsie]

Migrating the number will automatically end your old contract @Cutter222