Not able to log into my o2 account

[Caitlin123]

I am not able to log into my o2 account and it’s saying I’m not recognised and my mobile internet also isn’t working.

[Bambino · Accepted solution]

@Caitlin123 Find a WiFi connection and try to contact  O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

@Caitlin123 

You can call call on 202 or 0344 809 0202

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.