Non payment of Direct debit

[bezman70]

Hi all, I've unfortunately got my dates mixed up with my o2 direct debit and was wondering what happens if there's not enough money is in my bank account? Do I need to make a manual payment or do o2 try and take the payment a few days later.

Thanks for any advice given 

[MI5 · Accepted solution]

@bezman70 

You need to contact payment management...
Details here Guide: How to Pay Your Bill (Airtime & Device Plans) 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[bezman70]

Thanks @MI5 for that info. I was mainly wondering if the DD gets cancelled or do o2 try taking the payment again a few days later

[MI5]

@bezman70 

If it fails it will be marked down as non payment and your credit file may be effected. 

They won't keep trying.