No mobile data

[Debztar]

I've paid my bill my phone is working but my sons has no mobile network so he can't text or call.

[pgn · Accepted solution]

If both phones are in a common MyO2 account, you should be able to see why your son's phone is 'blocked', eg for a missed payment, @Debztar.

Also try the troubleshooting tips in this Guide: Is the network down for me or everyone? on your son's phone, @Debztar - it could be a fault with the no-service phone or SIM if all is paid-up correctly.

If you need help from O2, the links to O2 Social Media Team, below this message, should help you get in touch with them.

Good luck!