Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Roaming Thailand

Hi There.... hope someone can help pleaseMy wife is off to Thailand soon and need to set up her mobile for roaming which I believe is £4.99/ day.Couple of questions on this please :How do you switch it on ?Is it billing @ £4.99 each day regardless of...

Resolved! How to add discount

I have pay monthly account with you and my husband just signed up for a 12 month simply, How can we get discount ?

Resolved! Need to top up my accont

Hi I'm currently in hospital in Bormio Italy, I need to top up my data allowance, how do I do this?

Resolved! First bill before receiving the SIM card

Hello,I would like to understand why I have received my first invoice even before receiving the SIM card as I become a customer yesterday yet they are charging me the full monthly amount. ThanksAlicia

Resolved! Device plan and wanting to change provider

Hi, I'm an 02 customer and still paying my device plan and airtime. I've been offered a good deal with EE on a sim only, I'm wondering If I can change provider but still pay my device plan with 02 off? Thanks.

Resolved! Out of contract and no one to communicate with

Hi. Been out of contract for over 12 months but paying full rate. My fault I know. Tried to call o2 on 150...if that's the correct number...no answer. Tried the app chat thingy...no good...nobody responded.So here goes..Looked at upgrade options via ...

Resolved! Methods of contacting o2

I’ve lost my voice so I can’t call o2 on the phone, how else can I contact payment support team?

Resolved! Can't enable wifi calling - supposedly with Pay Monthly I'm entitled

I have been unable to activate wifi calling on my iPhone. I try the setting on the phone it says get my provider to enable it. When I go onto My 02 it says enable it on my iphone. There's no decent info anywhere on your site on how to do this, no swi...

Regarding sim

I ordered a sim but couldn't receive it yet, order number is [Personal details removed], now I want to know about the update of my order.

Address problem joining O2

Hi, I tried to join O2 on a pay monthly sim recently, but while entering my previous address for the credit check purposes the system shows that it cannot accept payments from this address. When I called O2 directly, they said this is typically what ...

O2

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