This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No 5g after sim swap

Rbarkley82
Level 4: Observant
  • 169 Posts
  • 26 Topics
  • 0 Solutions
Registered:

on ‎19-11-2020 18:14

on ‎19-11-2020 18:14

So, I had 5g no issues... then I got a sim swap, now I can't get 5g. Any ideas?

Cheers
Robert
Message 1 of 9
1,353 Views
0 Kudos
8 REPLIES 8

madasaf1sh
Level 77: Grand Master
  • 11640 Posts
  • 64 Topics
  • 3164 Solutions
Registered:

‎19-11-2020 18:26 - edited ‎19-11-2020 18:27

‎19-11-2020 18:26 - edited ‎19-11-2020 18:27

@Rbarkley82

Where did you get the sim card from? 

 

As it sounds like you have sim swapped to a 4G sim

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 9
1,343 Views
0 Kudos

Rbarkley82
Level 4: Observant
  • 169 Posts
  • 26 Topics
  • 0 Solutions
Registered:

on ‎19-11-2020 18:37

on ‎19-11-2020 18:37

O2 store... thats what I was thinking as always had 5g signal
Message 3 of 9
1,334 Views
0 Kudos

MI5
Level 94: Supreme
In response to Rbarkley82
  • 149953 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎19-11-2020 18:39

on ‎19-11-2020 18:39

What are the last set of numbers on the sim @Rbarkley82 

5GP or 4GP?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 9
1,331 Views
0 Kudos

Rbarkley82
Level 4: Observant
  • 169 Posts
  • 26 Topics
  • 0 Solutions
Registered:

on ‎19-11-2020 18:46

on ‎19-11-2020 18:46

Its 4GP
Message 5 of 9
1,321 Views
0 Kudos

MI5
Level 94: Supreme
In response to Rbarkley82
  • 149953 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎19-11-2020 18:47

on ‎19-11-2020 18:47

Defo a 4G sim then @Rbarkley82 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 9
1,319 Views
0 Kudos

Rbarkley82
Level 4: Observant
  • 169 Posts
  • 26 Topics
  • 0 Solutions
Registered:

on ‎19-11-2020 18:59

on ‎19-11-2020 18:59

Thanks @MI5 thanks for confirming... I'll run back to shop tomorrow and get a 5g sim
Message 7 of 9
1,309 Views
0 Kudos

MI5
Level 94: Supreme
In response to Rbarkley82
  • 149953 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎19-11-2020 19:01

on ‎19-11-2020 19:01

I guess the store is trying to offload old stock......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 9
1,306 Views
0 Kudos

madasaf1sh
Level 77: Grand Master
In response to MI5
  • 11640 Posts
  • 64 Topics
  • 3164 Solutions
Registered:

on ‎19-11-2020 19:14

on ‎19-11-2020 19:14

Sounds like an honest mistake to be fair, just make sure to ask for a 5G sim.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 9 of 9
1,293 Views
0 Kudos
Top Kudoed Authors
View All
Top