@Turnerjordan223
You'll need to call payment management
Guide: Coronavirus Community Help and Support
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
These guys can give you more time to pay but you may still be cut off as it is an automated system process.
Additional bill paying help from @Cleoriff here Guide: How to Pay Your Bill (Contract)
edit to add detail
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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