Solved: New phone

Pipstop78 · ‎21-01-2023

Hi so if I go in to the nearest 02 shop and use switch up and I take my bank card and chip and a recent bank statement will that do for identification

MI5 · ‎21-01-2023

@Pipstop78

Switch up help here Guide: Introducing O2 Switch Up. Swap phones whenever you want!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎21-01-2023

You do normally need photo id such as a driving licence or passport

Best way is to call in with what you have and see as different stores seem to have different requirements

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-01-2023

@Pipstop78

Switch up help here Guide: Introducing O2 Switch Up. Swap phones whenever you want!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pipstop78 · ‎22-01-2023

Thank you MI5

O2

New phone

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade