Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

how to you get to speak to someone at O2?

If you call you wait forever then they hang up. If you try the chat it is a machine who keeps suggesting you go to the contact us page. I cant get the help online. The local shop doesnt answer. How do you get to talk or email anyone in customer servi...

Resolved! Can’t receive calls or texts but can send texts & make calls

Hoping someone can help. Around mid January I noticed that I wasn’t getting calls or texts. I was with Three at this stage. After contacting their support I was told that it was an issue affecting a number of users but that they were unable to say wh...

Resolved! How much would it cost to use my phone to access the internet while on holiday in the Caribbean?

I have a SIM-only monthly contract.

Resolved! Dpd holding phone

Ordered new phone & saw next day delivery or collect at store. Chose next day delivery as was more convenient.Phone arrived with dpd at 7am Tuesday 6th December. Every day since I have had message saying "unexpected delay on your parcel, it is being ...

Bill

i have tried to pay my bill three times, two card payments and one pay pal payment all through the my O2 app but O2 are saying i have not paid my bill and have suspended my services. i was on hold over an hour onl for the line to go dead and i cannot...

Resolved! Card payment not working

I've tried both visa and Mastercard and neither are being accepted in the app on online. Is there bank details i can use to pay?

Discount scam / fraud - no help

Hi, Never thought I would, but I got scammed with the fraudulent call re heavily discounted new phone deal, and I'm living to regret the error.I realised it was as scam as soon as I ended the call, and so I called O2 immediately. I have called them f...

Resolved! Tariff plan problem

my current tariff plan of £15 a month ends today. I changed my tariff plan to £20 pound a month and was charged £16.25 and that my tariff plan has changed. But nothing has changed and my new tariff plan hasn’t started, any help? Why is it so hard to ...

Resolved! Track My Order

Hi, Please advise when can I expect my order to be ready to collect in store. I have bought Samsung tablet on 1st February and it was meant to be ready to collect next day, but I am still waiting for confirmation email that it is ready to collect. Or...

Resolved! Payment

My Visa card is not working, is any method I can settle my payment?

O2

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