Solved: New phone cracked

Ls13 · ‎28-02-2022

The new phone I received today in the post as an upgrade has the smallest crack in it - I didn’t initially notice but can now see it at the top. Can I get a replacement at the same time as returning even if it was online? My old handset doesn’t work hence the upgrade so I don’t want to be without a phone through no fault of my own. Thanks

MI5 · ‎28-02-2022

@Ls13

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-02-2022

@Ls13

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

New phone cracked

Apple watch

Esim and Data

Moving from PAYG to Contract whilst requesting esi...

I want to cancel my 30 day rolling contract

New phone