I “upgraded” at the start of July to a refurbished iPhone 13 as my old iPhone SE was full and barely working. The new SIM card never connected to a network; I took the phone into a store and they confirmed it was the phone that was faulty but said they couldn’t do anything as I ordered it online. I spent two hours traipsing around O2 and Apple in Oxford Street in +30 degree heat to no avail. O2 sent me another SIM card, which didn’t work either. In between this I went on holiday and needed a working phone, so had to revert to my old one (which is full and barely functions). I ended up using 3 separate phones just to be able to operate.
O2 advised me over the phone today to order a new phone and return the faulty one to give the best chance of getting a working phone before I go away again. I’ve just tried that and I’ve failed the credit check - absolutely unbelievable as my credit score is excellent. I’m worried this will hurt my credit rating through no fault of my own.
I’m at my absolute wits’ end and furious with O2. I’m about to go abroad again for work and I still don’t have a working phone, after nearly 4 weeks. Any ideas for how I can make a formal complaint and get this sorted would be most welcome.
