My bill doesnt include third party discount

[Vindverde]

More info

More info

Hi,  today I signed up to a contract with o2 as a new customer. I found a deal through uSwitch for an Iphone 13 at £36 a month. When going through adding my details etc, there was a breakdown of the prices before the discount, and then my discount applied and the price I would actually be paying (i have screenshots that prove the discount was applied in my basket). My pre contract documents said the monthly charge would be £52. I called CS and got told that as it was a third party discount it wouldn’t show on my documents. I continued and have now entered into the contract. I have had emails telling me my phone has been dispatched. Myo2 app is showing my

monthly charge as £52. Why has my discount not been applied to the correct price of £36 and what can I do?

thanks in advance!

[MI5 · Accepted solution]

@Vindverde 

Your discount is applied as a bolt on to your bill each month.

Your MyO2 will always show the full price pre discount. 

Guide: Where is my discount or Extra Data? 

[Vindverde]

Thank you. Apologies for not seeing your guide already, it wasnt for a lack of looking I just didnt come across it!

[MI5]

You're welcome

[rianmclernon]

hi, i also have the same problem and was wondering does your current bill come to the original said price of £36 through the third party uswitch?

[CMC86]

Did you have any luck with your discount i just had a similar offer from uswitch but doesnt say anywhere in the contract at all about discount