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Monthly mobile amount

Mort
Level 1: Joiner
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on ‎24-03-2020 09:00

on ‎24-03-2020 09:00

My contract ran out in October 2019 but still paying the same money surely this can be reduced?

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MI5
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on ‎24-03-2020 09:01

on ‎24-03-2020 09:01

@Mort 

Yes it can.

You need to "upgrade" to a sim only tariff and you can continue using your current phone. 

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎24-03-2020 09:02

on ‎24-03-2020 09:02

@Mort 

You should only be paying airtime now if device is paid off. Contact customer services Guide: How to find help & contact O2 

Veritas Numquam Perit

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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎24-03-2020 09:06

on ‎24-03-2020 09:06

Only if a refresh contract.
Sounds like this is a standard contract from somewhere like Carphone Warehouse......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎24-03-2020 09:15

on ‎24-03-2020 09:15

@MI5 wrote:
Only if a refresh contract.
Sounds like this is a standard contract from somewhere like Carphone Warehouse......

Yes, I understand that thanks but not clarified is it?

Other people are allowed to answer queries without being corrected. It's not a competition Rich.

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MI5
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on ‎24-03-2020 09:17

on ‎24-03-2020 09:17

No, it's about providing accurate information.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎24-03-2020 09:19

on ‎24-03-2020 09:19

Indeed it is.

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