Missing Data after transfer

[AC123]

I think my number has finally transferred over to o2 , however calls go through to answer phone and I get a missed call text. However, when I logged on my o2 my number has changed and so has my tarriff! I’ve lost 30gb of data?! Anyone any ideas??

[MI5 · Accepted solution]

@AC123 

It can take 24 hours to fully change over. Keep rebooting your phone evry hour or so.

Check your bolt ons for the missing data Guide: Where is my discount or Extra Data? 

[AC123]

My missing data appeared the next day. But. I was able to use my new phone and provider up until Thursday 2nd when EE ported my number back without my knowledge!! Sorted that out and got a pac code from them on Friday and gave it to o2 on friday as well who filled out a port exception/acception form. However, there has been no hint of porting my number to o2 happening today at all. Any ideas??

[Cleoriff]

@AC123 

Porting to O2 is currently on a go slow unfortunately

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...