Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moving aborad O2 refresh

Hello,I am currently on an O2 refresh contract. There is atleast year left on the contract, however in less than 6 months (current global situation permitting), I will be moving to Sweden.I am happy to pay off the device etc., but is there anyway to ...

Resolved! Lost data bolt on

I started a 24 month contract around 12 months ago. I got 25gb data along with 50gb data added as promotion. When I logged onto my account today the 50gb has been removed leaving just the 25gb. Any ideas on why? Isn’t classed as urgent so o2 won’t ta...

Resolved! 2 sims

I have 2 sim... 1 is my current o2 contract... I got another and wanted to run them both... when I got the new sim I got a text on my main number to send the word swap to activate it... I don’t want to swap anything... I want to add the new sim to a ...

O2 Open Discounts

Does anyone experiencing technical difficulties while trying to apply discounts

O2 open double discount?

I recently got a new iPhone and iPad. When I purchased both, they told me I was eligible for 25% off airtime on both the iPad and iPhone. I signed up for o2 open and went through all the steps. It looks as though the 25% went through on the iPhone bu...

Resolved! Long standing customer

I’ve been with O2 for well over 10 years now and wondered if anyone had a discount for being with O2 for a long time?

Resolved! Missing Data after transfer

I think my number has finally transferred over to o2 , however calls go through to answer phone and I get a missed call text. However, when I logged on my o2 my number has changed and so has my tarriff! I’ve lost 30gb of data?! Anyone any ideas??

Bolt on missing

My contract last 24 months and comes with 4GB of data and a 12GB bolt on that renewed every month. At the end of the 24 months I would lose this 12GB bolt on that renewed every month. The contract started in November of 2018 and therefore the 12GB bo...

My phones been cut off

Good evening my name is kelly I'm enquiring about a bill on my account xxxxxxxxxx I spoke to someone from 02 the other day and paid £60 off my bill and said it was ok to pay the rest when I got paid again and noticed today my phone was cut off I'm in...

Resolved! Mobile Data

Hi, i was just wondering if anyone knows about data caps? i am on an unlimited data plan but ive just read somewhere thats its capped to 650GB a month! when this was sold to me i made sure i asked about this as i dont want a cap on my data. If this i...

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