Leaving O2- unable to get in touch because device is broken!

[lboedt]

Hi,

I'm looking for a way to get in touch to cancel my Pay Monthly contract and receive my PAC code so that I can transfer over to a new phone.

My O2 device is broken which means I can't phone in to cancel, and can't phone 202 to receive my PAC. 

There used to be an online chat but I can't locate it? 

This is quite urgent as I'm not stuck without a phone and unable to reach family.

Any ideas?

[Cleoriff]

Hi @lboedt 

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[MI5]

@lboedt 

If staying with O2 do not cancel and you don't need a PAC. You will have to call to migrate your numbeer though https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

If leaving O2, how to cancel and get PAC here Guide: Cancelling Your Contract