Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can I change my number and SIM card when I upgrade?

Hi I am looking to upgrade my phone ASAP (from an iPhone 5SE to an 11probut I actually want to change my number and SIM when I do this. The reason behind this is due to issues I've had with my Apple ID. Will a new SIM card come with the upgrade or do...

Porting a number from o2 to o2

I have just bought a new phone and o2 contract from Mobile Phones Direct - what the best way to arrange for my old (current) o2 number to be transferred and this contract closed. Do I need to seek a pac code the same as I woukd if I was transferring ...

Delivery

I ordered the iPad Pro on Monday 6th April, and at that point it said up too 4 weeks delivery, and I got a text from 02 early this morning stating, “O2: Sorry it's taking longer than we hoped to send your order. We're still expecting more stock soon....

Due an upgrade

I am due an upgrade, but every time I click on the "upgrade now" button, it goes onto the next page but gives me no upgrade options. Is there a way to solve this?

Resolved! Scam text

I had a message saying my bank wouldn’t process my bill from +44 7776 955729. I did click it but took me to a false o2 page so I never did anythingPlease be warned of this number

Leaving O2- unable to get in touch because device is broken!

Hi, I'm looking for a way to get in touch to cancel my Pay Monthly contract and receive my PAC code so that I can transfer over to a new phone. My O2 device is broken which means I can't phone in to cancel, and can't phone 202 to receive my PAC. Ther...

Pac Code issues

I gave O2 my Pac code when I ordered my O2 Sim, yet the new SIM was delivered with the new number. So I have requested a change using the online form, two days ago and heard nothing. My O2 App is still showing the "new" number. I can't contact O2 thr...

Order confirmation has been received but it’s wrong colour

Just ordered an iPhone 11 in purple however order confirmation says it's red?? Can't access anyone than change of mind policy which says that I need to tell o2 I have changed my mind and want a different coloured handset but there is no one to tell. ...

Changeover from payg to contract

Hi. I'm currently a pay as you go customer and would like to switch over to a sim only monthly contract. Does anyone know if this can be done without changing my current sim card? And if so, can it be done online? I've tried ringing customer service ...

How to change my payment date

Hi just wanted to know how to get In touch so I can change my payment plan ?

O2

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